Shipping policy
DELIVERY
Dispatch of Seconds pieces (in our Seconds Sales): Please allow significantly longer (up to 4 weeks) for dispatch of Seconds orders placed in this period due to overwhelming demand.
Each order is carefully hand-picked and packed with great attention to detail in our workshop, rather than being processed through a large warehouse or fulfillment centre.
We weave our Seconds dispatch around our normal workshop making and day-to-day business activities with our whole team pitching in to get your orders out as quickly as we can.
Micro heritage craft businesses operate on a much smaller scale and face different challenges than larger retail brands but this also allows us to focus on considered, small-batch craftsmanship.
Thank you so much for your patience and for supporting what we do. We truly appreciate it.
Please note that international packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees.
Packages may also be subject to delays clearing customs. We do our best to comply with all requirements to speed up this process as much as possible but have no control over these situations.
At John Julian we aim to dispatch your John Julian pieces as soon as we can. Provided your piece is in stock, please allow 5-7 working days for First pieces to be dispatched. We will contact you if your piece is made-to-order with a dispatch estimate.
UK mainland deliveries are normally sent on a 48 hour delivery service.
We will make sure that we have packed and booked your order on for dispatch with the courier as soon as we can within our 7 working day window. Once your order has been dispatched we will send you a unique reference number so that you can track the progress of your order.
We try to keep our delivery costs as low as possible for our customers but our pieces are reassuringly heavy so it does mean that delivery costs are a little higher. In the interests of the environment, we try to re-use packing materials where possible.
International Delivery
We ship our products all over the world and welcome International customers.
The delivery charge for your order will calculate in your basket but if you have any questions about international delivery please email us for a quote. Delivery times will vary depending on your location and the time of year but we will send you a tracking link so that you can monitor the progress of your parcel once your order has been dispatched.
Please note that international packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees.
For any International Deliveries where a customer has paid for goods but refuses the delivery and requests a refund, the refund may be adjusted to reflect any additional costs incurred by the business due to the customer not accepting the goods. Such costs may include, but are not limited to, transportation charges, customs duties, and associated fees.